But they love you! (posted by Ann)

I know you've had a hard few weeks, but I'll tell you that your customers are appreciative of what you do. You won't brag on yourself, so I'll brag on you. I'm going to share a really nice e-mail that you got (and shared with Mom, thus making sure that everyone in the world knows about it).

>To: Lani Weaver/16720 FLIGHT ATTENDANT/AWAC@AWAC
>From: XXXXXXXXXXXXXXXXXXX/904 INFLIGHT DOMICILE MANAGER/AWAC
>Date: 08/13/2007 09:34AM
>Subject: Fw: A great call after a bad night
>
>Dear Lani,
>
>What a terrific job performed by you and your crew! My sincere
>THANKS and Congratulations for a job well done. To have passengers
>cheering and clapping because of you & your crews performance says it
>all.
>
>Air Wisconsin Crewmembers "Shine" where others do not, something you
>can be very proud of!
>
>GREAT JOB, Thank you for all you do each and every day!
>
>Sincerely,
>
>XXXXXXXXXXXXXXXXXXXXX
>Inflight Manager Norfolk
>
>----- Forwarded by XXXXXXXXXXXXXXXXXXXX INFLIGHT DOMICILE
>MANAGER/AWAC on 08/13/2007 08:30 AM -----
>XXXXXXXXXXXXX/7390 FLEET MGR/AWAC
>
>08/10/2007 08:54 AM
>
>To
>
>XXXXXXXXXXXX/5841 VICE PRESIDENT OPERATIONS/AWAC@AWAC, XXXXXXXXXXXXXX
>/418 MANGNG DIRECTOR OF FLIGHT OP/AWAC@AWAC, XXXXXXXXXXXXXXX/7597
>CHIEF PILOT/AWAC@AWAC, XXXXXXXXXXXXXXXX/3885 FLT DOMICILE
>MANAGER/AWAC@AWAC, XXXXXXXXXXXXXXXXXXX/904 INFLIGHT DOMICILE
>MANAGER/AWAC@AWAC, XXXXXXXXXXXXXXX/17170 PRESIDENT & CEO/AWAC@AWAC,
>XXXXXXXXX/506 MANAGING DIRECTOR INFLIGHT S/AWAC@AWAC
>
>Subject: A great call after a bad night
>
>To all,
>
> This morning I received a call from a USAir mainline pilot
>(XXXXXXXXXXXXX) who was dead heading on flight 3975 from LGA to PIT.
> As is often the case LGA tanked last night and delays were the worst
>this long time USAir mainline pilot had ever seen, he stated that the
>entire airport was a mess. He went on to chronicle that in the midst
>of this meltdown was a shining example of the airline industry, and
>that was our crew, that consisted of Capt XXXXXXXXXXXXXXXXX, FO XXXXXX
>XXXXXXXXXXXX, and Flight Attendant Lani Weaver. This flight suffered
>many delays, including one return to gate for fuel, it eventually
>departed LGA 5 hours late. Captain XXXXXXXXXX stated that he had never
>seen a crew pull together and keep the passengers so informed and happy.
> The information from the cockpit was timely and informative. From
>talking with Captain XXXXXXXX it quickly became clear that the
>relationship that Lani Weaver developed with her passengers was one
>that should stand out as an example for all! In the midst of the
>turmoil she actually had the passengers clapping and in the end
>cheering her efforts. Captain XXXXXXXXX stated that every passenger
>agreed to write in letters, and not a single person was unhappy with
>the delay.
>
> It is clear that this crew is a fine example of all that
>embodies Air Wisconsin, and beyond their standard duties went above
>and beyond to make a negative experience into a rewarding and
>positive experience for our customers.
>
> I will be contacting Capt XXXXXXXXX myself as she is a close
>friend and a check airman for me. I will chronicle the pleasure of
>the passengers to her and I will pass on the company's thanks.
> XXXXXXXX, and XXXX, it would be great if you guys find the time to talk
>with this crew directly to thank them for their efforts, it is a
>great success story for our crews and the ORF domicile. Thanks!
>
>Sincerely,
>
>XXXXXXXXXXXXX
>CL-65 Fleet Manager
>FOQA Manager
>Air Wisconsin Airlines